How to prevent Machinery Freight Damage from ruining your day:
Sometimes a customer will buy a machine from us but they have no experience receiving and unloading expensive machinery. The customer usually has a fork lift but they may not know that they have the important responsibility to inspect the machine before they sign the Bill Of Lading and unload it from the delivery truck. Because we use reputable trucking companies with a lot of machinery moving experience it is unusual for shipping damage to occur but it can still happen. Therefore.......You MUST inspect the machine for shipping damage BEFORE you sign the Bill Of Lading and BEFORE you unload the machine. This is very important to you. Because once you sign the Bill Of Lading or unload the machine, then the machine is your responsibility.
If you see serious damage during inspection that you believe will prevent the machine from functioning properly, please call us so we can advise you to reject the machine and send it back. But if you see minor dents or scratches or other minor damage that will not prevent the machine from doing the work you bought it for, call us and we will advise you that you can accept the machine - but you MUST write all the visible damages down on the Bill Of Lading in case there is some serious hidden freight damage that is discovered later. A damage claim cannot be made once you accept the machine as is. Take photos with your cell phone camera. Document everything. Do not let the delivery driver rush you. Machinery is expensive. You bought a new machine and the trucking company is paid a lot of money to deliver your machine to you in new condition. They also have insurance in case they accidentally damage your machinery while it is in their custody. If in doubt about what to do when confronted with damaged machine, please call our office and talk to a member of our staff.
Are you having us ship the machine to an Export Company (aka Freight Forwarder)? You will need to send them an email, fax or letter in advance explaining to them that they MUST inspect the machine for shipping damage BEFORE they sign the Bill Of Lading and BEFORE they unload the machine. If your Export Company accepts a damaged machine without noting the damage on the Bill Of Lading, the trucking company will not pay for your damage claim. American Machine Tools Company does not control the trucking companies and cannot reinburse you for a damaged machine if the trucking company is not going to pay for it. It is your responsibility to make sure your Export Company follows these rules because they are acting as your representative when the receive the machine. If you are worried your export company might forget to inspect then you should send the machine to them on a flat bed truck.
Flat bed truck versus standard truck: A flat bed truck will often cost at least 50% more for small machines. Large machines must be shipped on a flat bed truck. Small machines are easier to unload from a flat bed truck because you can access both sides with your fork lift or you can use a crane. If you have a loading dock then a standard truck is usually chosen since the fork lift driver can drive inside the truck to access the machine and pull it off the truck onto the loading dock. Small machines normally ship in a wooden crate (see photo below) on a standard truck and large machines are normally shipped on a flat bed truck (see 2nd photo below). Freight damage almost never happens on a flat bed truck because the machine is rarely moved once is is loaded, strapped down and tarped. We often need a week or more to find a flat bed truck that is going in your direction but a standard truck will normally be about to pick up your machine the next day.
points that are worth repeating:
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